Terms of Service for NoQ

These Terms and Conditions govern your access to and use of the NoQ mobile applications and related services, operated by NoQU PTY LTD.

By creating an account, accessing, or using any NoQ application — including the user app, vendor app, or delivery partner app — you agree to be bound by these Terms. If you do not agree, you must not use the applications.

1. Overview of the Conditions

NoQ provides a digital ordering platform that allows users to place food and beverage orders with participating food trucks and vendors, make payments through the app, and collect orders at events or designated pickup locations. Separate applications are provided for customers, vendors, and delivery partners, each offering different functionality.

NoQ does not prepare, cook, package, or deliver food itself unless explicitly stated otherwise.

2. Eligibility and Accounts

You must be at least 18 years old, or have parental or guardian consent, to create an account and use the applications.

When creating an account, you agree to provide accurate, current, and complete information and to keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

NoQ reserves the right to suspend or terminate accounts that violate these Terms or misuse the applications.

3. Orders and Payments

All orders placed through NoQ are processed electronically. Prices, availability, and menu items are set by the vendors and may change at any time.

Payments are processed securely through Stripe, a third-party payment provider. NoQ does not store your full payment details. By making a payment, you agree to Stripe’s terms and conditions in addition to these Terms.

Once an order has been submitted, it may not be cancelled or refunded unless required by law or expressly permitted by the vendor.

4. Vendors and Food Responsibility

• Vendors are solely responsible for: food preparation, quality, safety, allergens, and compliance with health regulations
• Accurate menu descriptions, pricing, and availability
• Fulfilling orders in a timely manner

NoQ is not responsible for the quality, safety, or suitability of food sold by vendors. Any issues with food quality or preparation should be raised directly with the vendor.

5. Delivery Partners

Delivery partners using NoQ do so as independent contractors and not as employees or agents of NoQ.

Delivery partners are responsible for complying with all applicable laws, licenses, and insurance requirements relevant to their activities.

NoQ does not guarantee delivery times and is not responsible for delays caused by vendors, event conditions, or circumstances outside our control.

6. Location Services

The applications may collect and use location information to facilitate order placement, vendor discovery, delivery coordination, and event-based functionality.

You may disable location services through your device settings; however, some features of the applications may not function properly without location access.

7. Communications, Email and SMS Marketing

By using the platform, you agree to receive transactional communications such as order confirmations, service updates, account notifications, and other important notices related to your use of the NoQ platform. These communications may be sent via email, SMS, or other electronic means.

Where you have explicitly opted in, you may also receive marketing and promotional communications, including newsletters, product updates, special offers, and promotional messages. These communications may be delivered via email and/or SMS.

Email communications may be sent using Mailchimp, a third-party email marketing service provider that assists NoQ in managing and distributing email communications.
SMS communications may be sent using a third-party SMS service provider engaged by NoQ for the purpose of delivering text messages.

By opting in to receive marketing communications, you acknowledge and agree that:

• Your name, email address, phone number, and related contact information may be stored and processed by NoQ and its third-party communication service providers on NoQ’s behalf

• These service providers may store data on servers located outside Australia, in accordance with their privacy and security practices

• Your information will be used solely for the purpose of sending NoQ-related communications

You may opt out of marketing communications at any time:

• For emails, by clicking the unsubscribe link included in each email

• For SMS messages, by replying “STOP” to any marketing message

Opting out of marketing communications will not affect your ability to receive essential transactional or service-related messages.

All communications are sent in accordance with the Spam Act 2003 (Cth) and applicable Australian privacy laws.

8. Acceptable Use

• You agree not to use the applications for unlawful purposes
• You agree not to interfere with or disrupt the applications
• You agree not to provide false, misleading, or fraudulent information
• You agree not to attempt to access systems or data not intended for you

NoQ reserves the right to investigate and take appropriate action against misuse of the applications.

9. Intellectual Property

All content, branding, logos, software, and materials within the applications are owned by or licensed to NoQ and are protected by intellectual property laws.

You may not copy, modify, distribute, or exploit any part of the applications without prior written permission.

10. Disclaimer of Warranties

The applications are provided on an “as is” and “as available” basis. NoQ makes no guarantees regarding availability, accuracy, or reliability of the applications.

To the maximum extent permitted by law, NoQ disclaims all warranties, express or implied.

11. Limitation of Liability

To the extent permitted by law, NoQ will not be liable for any indirect, incidental, or consequential damages arising from your use of the applications, including issues related to food quality, vendor performance, or delivery delays.

12. Termination

You may stop using the applications at any time. NoQ may suspend or terminate access to the applications if you breach these Terms or misuse the platform.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective when posted. Continued use of the applications after changes indicates acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

NoQU PTY LTD
noqueportal@gmail.com